Regional Digital Delivery Lead

Key responsibilities:

• Provide visible, hands-on leadership for the establishment and embedment of digital initiatives across Thames Framework offices and project sites; regular in-region presence is an essential requirement of the role.
• Engage directly with project managers, engineers, planners, construction managers, site managers, supervisors and other users to understand delivery needs and translate them into practical digital solutions.
• Present, demonstrate and facilitate collaborative working sessions with site and office teams, including briefings, training, digital rehearsals, drop-in support and structured aftercare.
• Lead or support the Thames rollout and embedment of agreed digital initiatives, including digital tools rollout, 4D rehearsals and outage preparation, digital delivery embedment reporting, BIM 360 / field management, ProjectWise supply-chain CDE, IFS Cloud / MView, Nialli collaborative planning, Site Assist, Causeway, Quality / ITP reporting, CAT & Genny reporting and Defects & Handover databases.
• Apply the Framework implementation approach: establish a clear problem statement and required outputs; secure stakeholder buy-in; plan briefing, training and go-live; embed functional assurance and feedback routes; provide aftercare; and report adoption and performance trends.
• Support the Framework Development Plan through the Head of PMO function, helping to establish, own, govern and control current and future digital systems throughout the current and future AMP periods.
• Liaise with the Company Head of Digital and relevant central digital specialists to support collaboration, technical alignment, implementation, learning transfer and consistency with company digital strategy.
• Work with Thames Water stakeholders and MWHT functional leads to align digital initiatives with client priorities, continuous improvement activity, governance requirements and the localised MWHT Way.
• Own or sponsor allocated digital change initiatives from concept through implementation, embedment, assurance and handover into business-as-usual ownership.
• Develop and maintain implementation plans, stakeholder maps, communications, training materials, user guidance, adoption measures, assurance checks, risks, actions and lessons learnt for assigned initiatives.
• Identify regional pain points, process inefficiencies, data duplication and opportunities for improvement; collaborate with users and subject-matter experts to define proportionate solutions through agreed governance routes.
• Provide practical support and structured problem-solving where adoption, access, data quality, process integration or system use is preventing effective delivery.
• Establish and maintain meaningful measures of deployment, adoption, compliance, user feedback and benefits realisation, providing clear updates to the Head of PMO and relevant governance forums.
• Support digital rehearsals, 4D visualisation and collaborative reviews, including facilitation and coaching where required, and help develop sustainable capability within project teams.
• Promote inclusive adoption by tailoring engagement and training to different roles, levels of digital confidence and project circumstances, ensuring reasonable support is available to users.
• Maintain appropriate records, controls and assurance evidence so that digital strategies and implementation activity are auditable across the project lifecycle.
• Share learning across projects and contribute to regional and company communities of practice, support materials and continuous improvement activity.
•  Undertake other reasonable duties aligned with the purpose and level of the role, as Framework priorities and digital systems evolve.

Key relationships:

• Head of PMO
• Framework Director and Operations Manager
• Company Head of Digital and central digital specialists
• Thames Water client stakeholders
• Programme and Project Managers
• Engineering, Planning, Construction, Commissioning, SHEQ, Handover, Document Control, Reporting & Performance, Commercial and Procurement teams
• Site management, supervisors and delivery teams
•  Supply-chain partners and technology providers

Experience:

• Experience working directly with project and site teams to introduce and sustain new digital tools or ways of working.
• Experience presenting, demonstrating, facilitating workshops and delivering user training or coaching.
• Experience of change management, stakeholder engagement and cross-functional collaboration.
•  Experience in construction, engineering, utilities, infrastructure or another regulated project environment is desirable.

• A relevant qualification or equivalent practical experience in engineering, construction, operations, information management, digital delivery, project management or a related discipline.
• Relevant professional membership, BIM / information management certification or recognised change-management qualification is desirable.
•  Commitment to ongoing professional development