Head of Business Change

We are seeking a Head of Business Change to lead the successful adoption and embedding of innovation, transformation and business improvement initiatives across the business.

Working closely with operational leaders, the Innovation Manager and the Business Excellence Manager, you will ensure that new processes, technologies and ways of working are embraced by our people, delivering measurable and sustainable business benefits.

This is an opportunity to shape MWH Treatment’s approach to change, advise senior sponsors and provide constructive challenge on readiness and adoption risk across major projects, frameworks and support functions.  As a key leadership role, you will work alongside senior operational, innovation and business excellence leaders to help turn promising ideas and improvements into sustained business-as-usual practice across our projects, frameworks and support functions.

Success in this role requires strong emotional intelligence, empathy and credibility, with the ability to engage, influence and support people at all levels through periods of change.

Key Responsibilities

• Lead MWH Treatment's approach to business change, ensuring consistent adoption of strategic initiatives.
• Develop and deliver change strategies for major innovation, digital and business improvement programmes.
• Partner with operational leaders to assess organisational readiness and manage change impacts.
• Drive stakeholder engagement, communication and sponsorship activities to support successful implementation.
• Build organisational capability through training, coaching and change champion networks.
• Monitor adoption and benefits realisation, ensuring improvements deliver measurable value.
• Identify and address barriers to change, supporting teams through transformation and growth.
• Embed new ways of working into business-as-usual operations, governance and culture.

Essential Criteria

• Significant experience leading business change, transformation or organisational change programmes.
• Strong stakeholder management and influencing skills, with the ability to engage at all levels of an organisation.
• Resilient and patient when supporting individuals and teams through change.
• Proven ability to deliver sustainable behavioural and organisational change.
• Experience developing and implementing change strategies, communication plans and adoption frameworks.
• Excellent leadership, coaching and facilitation skills.
• Ability to work effectively in a complex, matrix-managed environment.

Desirable Criteria

• Experience within the water, utilities, engineering, construction or infrastructure sectors.
• Formal change management qualification or recognised training such as Prosci, APMG, CMI or equivalent.
• Experience supporting digital transformation, AI implementation or process improvement programmes.
• Knowledge of benefits realisation, programme governance and performance improvement methodologies.
• Experience working across geographically dispersed teams and operational environments.

MWH Treatment is an integrated design and build provider working in the water sector. With over 1,400 staff working across eight regional centres, supporting six long-term water sector frameworks and two recently won frameworks, operating both as a sole contractor but also in joint ventures and alliances.

At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.

As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don’t just tick boxes; we live these values every day.