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Peterborough
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About The Role

MWH Treatment is looking to strengthen their Customer Service Team with a Customer Service Specialist for our @one Alliance framework. 
 

As a Customer Experience Specialist, you’ll play a vital role in ensuring that Anglian Water’s projects are delivered with customer needs at the forefront. Working closely with internal teams, local communities, and key external stakeholders, you’ll help shape and enhance customer engagement while driving social value initiatives.

What You’ll Be Doing:

Stakeholder Management: Build and maintain strong relationships with senior project managers, construction managers, and site teams to ensure customer considerations are embedded at every stage of project delivery.

External Engagement: Engage with elected officials, transport agencies, and community groups to promote transparency and proactive communication.
Customer Advocacy: Act as the voice of the customer, influencing decisions to improve the Customer Measure of Experience (CMEX).

First Point of Contact & Resolution: Handle customer enquiries and complaints with a focus on achieving first-time resolution and a high standard of service.

Data Analysis & Insight: Analyse customer feedback, identify trends, and present actionable insights to internal teams to drive continuous improvement.

Engagement Strategy: Develop and execute engagement plans that effectively communicate key messages and enhance customer understanding.

Social Value & CSR: Identify opportunities to deliver meaningful community benefits and corporate social responsibility initiatives.

Communication & Storytelling: Confidently share project updates and key messages through traditional and digital channels, ensuring customers stay informed.

 

About You

What We’re Looking For:

Strong relationship management and stakeholder engagement skills.
Analytical mindset with the ability to interpret and present complex data.
Excellent communication skills, both written and verbal.
Strategic thinker with the confidence to challenge and influence decision-making.
Experience in customer engagement, community relations, or a similar role.
Passionate about enhancing customer experience and delivering social value.
Full driving license and willingness to travel across the region

 

About Us

MWH Treatment is an integrated design and build provider working in the water sector. With over 1,000 staff working across eight regional centres, supporting six long-term water sector frameworks and two recently won frameworks, operating both as a sole contractor but also in joint ventures and alliances.

At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.

As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don’t just tick boxes; we live these values every day.

What MWH offer

Packages include - 

  • A competitive salary
  • Hybrid Working Car/car allowance (Jobs needs dependent)
  • 25 days holiday + Bank Holidays (with an additional 5 days available to buy)
  • Contribution Pension scheme
  • Life Assurance
  • Health Insurance
  • Private Medical Insurance
  • And many more benefits including – cycle to work scheme, discounts and savings Hub, Kids Pass etc
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What our team say